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Frequently Asked Questions

We offer a world class delivery service by partnering with a reputable courier to deliver your order directly to your door. Alternatively, we can deliver to a store near you if you select the Click and Collect option on checkout. This allows you to shop anywhere, at any time, at your convenience.

Once your order has been shipped by our courier company you will receive an email and sms confirmation providing full shipping details, as well as a tracking number. Your tracking number will need to be presented at the selected click and collect store, when collecting your parcel.

Please click here to track your order once it has been shipped.

WHAT IS YOUR RETURN POLICY FOR INTERNET PURCHASES?

Select “Returns” on the tab on the left to view our returns policy

TERMS & CONDITIONS

GUESS.CO.ZA

  • GUESS SOUTH AFRICA is a business in the retail industry that sells Clothing and Accessories.
  • GUESS SOUTH AFRICA may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • This website is run by GUESS SOUTH AFRICA (PTY) LTD based in South Africa trading as GUESS and with registration number 2020 / 871272 / 07 and ALBERINI, CARLOS EDUARDO.
  • Company Physical Address: 1 Saagmeul Street, George Industria, George, 6539
    Email: [email protected] Telephone: 010 300 6888

SALE AGREEMENT

  • These online terms and conditions of sale (“Agreement”) apply to all products (“Products”) purchased via www.guess.co.za (“Website”) from GUESS a division of Guess South Africa (Pty) Ltd (“GUESS” or “We” or “Us”) whose registered office is 1 Saagmeul Rd, George Industria, Western Cape, South Africa.
  • The references to “You” refer to you being the individual person or juristic person to whom We market or supply the Products. You must be 18 years or older to enter into this Agreement or You must be assisted by Your legal guardian.
  • This Agreement will apply to any Products bought via the Website and it will come into effect and become legally binding, when We have received Your order via the Website (“Order”) and payment in respect thereof and have accepted the Order by confirming Your Order and issuing You with an order confirmation (“Order Confirmation”) via email.
  • Please note that placing Your Order does not mean an acceptance of Your Order. It must first be confirmed by Us and all Orders are subject to availability of stock and receipt of payment.
  • The current Agreement in place at the time of the Order will be the Agreement applicable to Your Order. We reserve the right to vary or amend the terms of this Agreement from time to time with regards to future Orders.

PRODUCTS AND PRICES

  • The images of the Products on the Website are for illustrative purposes only and may differ from the actual Products.
  • The Product prices are inclusive of valued added tax and are as displayed on the Website at the time of the Order. These prices exclude delivery charges, which (where applicable depending on the value of the Order) will be displayed on the Website when You Checkout and select Pay.
  • We reserve the right to change the prices of the Products on the Website, from time to time, without prior notice. While We will do our best to ensure the accuracy of the prices displayed, We will not be liable for prices that are obviously incorrect or have been amended without Our authorisation. In this instance, We will contact You to confirm whether you would still like to Order the Item at the correct price.
  • The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

PLACING YOUR ORDER

  • Select the Products You wish to purchase by adding them to Your cart. When you are finished shopping, select Checkout and once you are happy with Your Order and have provided all the required information (including the payment method), select Pay and you will be re-directed to the applicable payment site.
  • Your Order Confirmation will be sent to you via email and the original invoice will accompany Your delivery. You will be able to track Your Order via Our delivery company’s tracking mechanism as advised to You.
  • Payment may be made via Visa, MasterCard, or by Secure EFT, the details of which will be provided on request.
  • Card transactions will be acquired for GUESS SOUTH AFRICA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  • Customer details will be stored by GUESS SOUTH AFRICA separately from card details which are entered by the client on DPO PayGate’s secure site.
    For more detail on DPO PayGate refer to www.paygate.co.za.

SHIPPING AND DELIVERY

Our Shipping and Delivery Terms and Conditions can be found at https://guess.co.za/faq/
Subject to availability and receipt of payment, requests will be processed within 3-5 working days and delivery confirmed by way Aramex Courier Services Waybill tracking.

PRODUCT RETURNS

Our Product Returns Terms and Conditions can be found at https://guess.co.za/faq/

RISK AND OWNERSHIP

GUESS SOUTH AFRICA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

All risk in and to all Products shall pass to You upon successful delivery. Ownership in the Products shall remain vested in Us until the full purchase price has been paid and received by Us.

COOLING OFF PERIOD

  • In terms of the Electronic Communications and Transactions Act, if You are a natural person (meaning an individual and not a juristic person or a company), You are entitled to cancel Your Order for the Products purchased via the Website, without reason and without penalty, within 7 days of the Products having been delivered to You. To exercise your cooling off right you must notify Us in writing at [email protected] within 7 days of delivery. 
  • If You elect to exercise this cooling off right, You:
    • will receive a full refund of the price paid by You for the Products within 30 days of the date of cancellation. You may be liable for the direct costs of returning the Products to Us, such as returning the Products via courier and/or shipping charges; and
    • undertake not to utilise the Products and return the Products in the original and unopened packaging.

YOUR PRIVACY

The privacy of your personal information is very important to us and our Privacy Policy, which details how We will deal with your personal information, can be found at https://guess.co.za/privacy-policy .

GUESS SOUTH AFRICA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and GUESS SOUTH AFRICA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

LEGAL MATTERS

  • The physical address provided by You when ordering Products on the Website shall be Your domicilium address for all purposes in terms of this Agreement, for the giving of any notice, and the serving of any process. Our chosen domicilium address is set out in clause 1.1 above.
  • A notice in terms of this Agreement shall be presumed to have been duly given, if delivered by hand, on the date of delivery and if sent by post, 7 days after posting.
  • This Agreement represents the entire agreement between GUESS SOUTH AFRICA and You. No amendment to this Agreement shall be of any force and effect unless reduced to writing and agreed by You and GUESS SOUTH AFRICA.
  • This Agreement shall be governed and construed in accordance with the laws of South African and You hereby consent and submit to the jurisdiction of the courts of South Africa.

 

COMPETITION TERMS AND CONDITIONS

  1. COMPETITION
    • 1 This GUESS Women’s Month “Purchase & stand a chance to win a GUESS Silvana 2 Compartment Tote, Bella Vita Rosa Fragrance Gift Set & a Pair of GUESS Rose Gold Heart Earrings all to the value of R4,500.00 (four thousand five hundred Rand)” competition (“Competition”) is organised and conducted by Guess South Africa (Pty) Ltd (“Promoter”).
    • This online and in-store Competition commences at 00:01 on Wednesday 09 August 2023 and closes at 23:59 on Thursday 31 August 2023 and entries received after the closing date will not be considered. There are no entry fees to participate in the Competition.
  1. ENTRY CONDITIONS
    • Participants must be 18 years or older and have a valid identity document, passport or work permit and must reside in the Republic of South Africa during the period of the Competition (“Participants”/”you”/”your”). Competition entries are restricted to 1 per Participant and accordingly multiple Competition entries are prohibited.
    • Participants may not enter or receive a prize if they are directors, members, partners, employees, agents of or consultants of the Promoter, its subsidiaries, holding companies, divisions and/or associated companies or of the advertising or promotion agencies or any other person who directly or indirectly controls or is controlled by the Promoter or their spouses, life partners, immediate family members or business partners.
    • By entering this Competition, all Participants agree to be bound by these terms and conditions, and the Promoter’s decision regarding any issue with the Competition will be final and binding and no correspondence will be entered into.
    • Entry into this Competition is only possible via the link(s) below or as described in clause 3.1 below and no responsibility will be accepted for any entry that is not delivered, received or is delayed or damaged due to technical reasons, including telecommunication failure on the part of any third party service provider or otherwise.
  1. HOW TO ENTER
    • To enter this Competition all You need to do is purchase any GUESS product(s) online or in-store between the dates of 9 August 2023 and 31 August 2023.
    • There is no spend limit to enter.
    • You need a valid till slip or online order.
    • You will automatically be entered into the Competition when you have completed the purchase and payment has been confirmed for online purchases.
    • In-Store you can scan a QR code that will be located at the POP, where you will enter all our details (Name, Surname, Email, Contact Nr, Store Details & Till Slip Number), once the form is complete you will click submit & entry will be made successfully.
    • Incomplete or incorrect entries will not be eligible to be entered into the draw and entries must be submitted by the Participant and not by a third party on the Participant’s behalf and prior to the Competition closing date.
  1. PRIZE
    • The Competition prize consists of 1 (one) GUESS Silvana 2 Compartment Tote, 1 (one) Bella Vita Rosa Fragrance Gift Set and a pair of GUESS Rose Gold Heart Earrings all to the value of R4,500.00 (four thousand five hundred Rand).
    • The Promoter reserves the right to substitute the prize for an alternative prize of equal or greater value should the prizes promoted not be available due to unforeseen circumstances.
    • No prize is transferable or exchangeable and may not be redeemed for cash.
  1. DETERMINATION OF WINNER
    • The prize will be awarded to 1 winner (“Winner”) and will be randomly drawn and awarded by the Promoter on 15 September 2023. The winning Participant will receive notification of potentially winning the Competition by telephone, as soon as is reasonably possible, after the draw has taken place.
    • All the information provided or related to this Competition shall be managed, captured, and approved by Promoter.
    • Promoter will share personal details of the winner, such as name and contact number, with a Promoter[1]approved third-party agency and/or GUESS Marketing, who will notify the respective winner that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.
    • Promoter and GUESS Marketing will use reasonable efforts to contact the winner(s) via direct messaging on his/her/their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.
    • Promoter and GUESS Marketing shall attempt to contact the winner for a period of 2 (two) normal working weekdays after their name(s) have been drawn and verified as the winner. The winner will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winner will be advised of arrangements in respect of Prizes at the time of contacting the selected winner.
    • Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Promoter reserves the right to then award the Prize to the next randomly drawn entrant/participant.
    • The claim for any Prize will be subject to security and validation, and Promoter reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winner must be able to identify himself/herself/themselves, in a manner determined by Promoter, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Promoter, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.
    • Notwithstanding the fact that the Prizes vest in the winner immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winner to make special arrangements to meet the deadline set by Promoter, such Prize will be forfeited. Promoter then reserves the right to award the Prize to the finalist that is next in line.
    • Promoter shall request the winner’s consent in writing to their image and/a video recording of the winner receiving the prize being made and used by Promoter or likeness being used and published by Promoter and GUESS Marketing in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Promoter and GUESS Marketing.
    • The Promoter’s decision in terms of clause 5 shall be final and no correspondence will be entered into.
  1. PRIZE DELIVERY
    • The following general conditions apply to the delivery of Prizes, unless otherwise indicated.
    • Promoter will determine the mode of Prize delivery at its discretion.
    • In the event of a Prize requiring physical delivery – delivery will take place via courier at dates, times and places agreed to between Promoter and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.
    • In the event of a Prize requiring physical collection – the Promoter will communicate the address and location where and hours when the Prize can be collected by the winner(s). Neither Promoter nor GUESS Marketing shall be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s at the address and location and time agreed upon by the parties for collection, failing which the Prize will be forfeited.
    • In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Promoter has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Promoter will be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.
    • In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winner(s) within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the cell phone number that the data and/or airtime must be transferred to.
    • In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.
    • Should Promoter not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.
    • In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Promoter will share personal details of the respective winner(s), such as name and surname, and contact number, with a Promoter-approved third agency or GUESS Marketing, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.
    • If a winner cannot accept a Prize for any reason whatsoever, or if Promoter is unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.
    • All risks and ownership of the Prizes shall pass to the winner(s) on transfer/delivery thereof, and all of Promoter’s obligations regarding the Competition and Prizes shall terminate.
  1. Personal information and permission to receive marketing and promotional information
    • User data collected via the Competition will not be used for any other purpose than for the execution of the Competition and/or for the sharing of related marketing and promotional information.
    • User data collected via entry for this Competition will be stored for as long as it is legally required to and in accordance with Promoter’s Privacy Policy.
    • By entering this Competition, entrants/participants give Promoter permission to send them marketing or promotional information about Promoter’s products and other Competitions, and consent to their name, contact number, and/or email address being shared with official Partner/s in the campaign to which the Competition relates, for marketing or promotional purposes.
    • The entrant(s) will be given the option to opt out of receiving marketing or promotional information via the platform from which they receive such information.
  1. PUBLICITY AND DATA PRIVACY
    • The Winner(s) has the right to decline permission to use their name or image in marketing material or participate in any marketing activity. Should the Winner verbally or otherwise agree to it, the Promoter may publish the Winner’s name and image on its social media platforms and/or website, without any liability to the Promoter or remuneration due to the Winner.
    • By entering the Competition, the Participant acknowledges and agrees that his/her personal information will be shared with the Promoter and its agents to the extent necessary to conduct the Competition and for the prize, if applicable, to be delivered to the Winner.
    • All personal information relating to the Participants will be used, processed and stored solely in accordance with South African consumer and data protection legislation and the Company’s privacy policy which can be found at www.guess.co.za.
  1. GENERAL
    • The Promoter reserves the right to shorten, extend, suspend the time period of the Competition or terminate the Competition whenever it should so choose for technical, commercial, or operational reasons or for reasons beyond its control or generally for any reason whatsoever, its sole discretion. The Competition, its prize and terms and conditions may be amended by the Promoter, at any time during the Competition and will be applied and interpreted within the Promoter’s sole discretion. In such an event, all Participants waive any rights that they may have/purport to have in terms of this Competition, and acknowledge that they will have no recourse against the Promoter whatsoever.
    • All publicity and other materials and IP will be the sole property of the Promoter,
    • By participating in the Competition and to the fullest extent permitted by law, the Participant indemnifies, releases and agrees to hold harmless the Promoter, its associated, holding and subsidiary companies, its directors, officers, agents, representatives, organisers, contractors, shareholders, employees, successors and assigns from any and all claims and/or liabilities arising from participating in the Competition, any Competition-related activity and/or acceptance, receipt, possession or use/misuse of the prize.
    • The Promoter will not be liable for any loss suffered as a result of incomplete or incorrect information provided.
    • The Competition terms and conditions will be governed by the laws of the Republic of South Africa and by entering this Competition you consent and submit to the jurisdiction of the courts of South Africa.
    • For more information or for a copy of these terms and conditions visit www.guess.co.za, or call the consumer line on 087 150 2220 and contact GUESS Marketing (office hours 08h00 to 17h00 week days).

TERMS & CONDITIONS

  1. 1. COMPETITION

     

    1.1 This GUESS “Valentines Day Subcriber Mailer Sign-Up Drive from the 7th of February 2024, scan the QR code that can be found in each GUESS store on an Easel and the link will direct you to a sign-up web page where you enter your details and submit, and you will then be entered. You might be the lucky one to walk away with a beautiful GUESS Rainee Quilt Heart Bag valued at R1999”. Competition (“Competition”) is organised and conducted by Guess South Africa (Pty) Ltd (“Promoter”).

    1.2 This Competition commences at 00:01 on Wednesday 7 February 2024 and closes at 23:59 on Thursday 29 February 2024 and entries received after the closing date will not be considered. There are no entry fees to participate in the Competition.

     

    2. ENTRY CONDITIONS

     

    2.1 Participants must be 18 years or older and have a valid identity document, passport or work permit and must reside in the Republic of South Africa during the period of the Competition (“Participants”/”you”/”your”). Competition entries are restricted to 1 per Participant and accordingly multiple Competition entries are prohibited.

    2.2 Participants may not enter or receive a prize if they are directors, members, partners, employees, agents of or consultants of the Promoter, its subsidiaries, holding companies, divisions and/or associated companies or of the advertising or promotion agencies or any other person who directly or indirectly controls or is controlled by the Promoter or their spouses, life partners, immediate family members or business partners.

    2.3 By entering this Competition, all Participants agree to be bound by these terms and conditions, and the Promoter’s decision regarding any issue with the Competition will be final and binding and no correspondence will be entered into.

    2.4 Entry into this Competition is only possible via the QR code you can find in store, on the GUESS website by clicking on a web banner or the website pop up, media adverts on Facebook and Instagram and no responsibility will be accepted for any entry that is not delivered, received or is delayed or damaged due to technical reasons, including telecommunication failure on the part of any third party service provider or otherwise.

     

    3. HOW TO ENTER

     

    3.1 To enter this Competition all You need to do is :

    3.1.1 Scan the QR code in a GUESS store on an Easel.

    3.1.2 The QR code will open a link that directs you to a sign-up web page.

    3.1.3 Enter your details and submit.

    3.2 You can also enter by visiting the GUESS website and clicking on a web banner or the website pop up.

    3.3 Incomplete or incorrect entries will not be eligible to be entered into the draw and entries must be submitted by the Participant and not by a third party on the Participant’s behalf and prior to the Competition closing date.

     

    4. PRIZE

     

    4.1 The Competition prize consists of 1 (one) GUESS Rainee Quilt Heart Bag to the value of R1,999.00 (one thousand nine hundred and ninety-nine rand).

    4.2 The Promoter reserves the right to substitute the prize for an alternative prize of equal or greater value should the prizes promoted not be available due to unforeseen circumstances.

    4.3 No prize is transferable or exchangeable and may not be redeemed for cash.

     

    5. DETERMINATION OF WINNER

     

    5.1 The prize will be awarded to 1 winner (“Winner”) and will be randomly drawn and awarded by the Promoter on 20 February 2024. The winning Participant will be posted on the GUESS SA Instagram story (receive notification of potentially winning the Competition by telephone), as soon as is reasonably possible, after the draw has taken place.

    5.2 All the information provided or related to this Competition shall be managed, captured, and approved by Promoter.

    5.3 Promoter will share personal details of the respective winners, such as name and contact number, with a Promoter-approved third-party agency and/or Promoter Marketing Team, who will notify the respective winners that they have won in the Competition, and by participating in the Competition, entrants/participants agree to and accept such disclosure as is necessary to effect Prize fulfilment.

    5.4 Promoter and Promoter Marketing Team will use reasonable efforts to contact the winners via direct messaging on their social media profile, email, or telephonically as may be applicable on the contact details provided by the entrants/participants to participate in the Competition.

    5.5 Promoter and Promoter Marketing Team shall attempt to contact the winners for a period of 2 (two) normal working weekdays after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 8 (eight) in the morning and 5 (five) in the afternoon. Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners.

    5.6 Should an entrant/participant not be available on the contact details provided during the timeframe stipulated above or rejects, forfeit, or decline acceptance of the Prize, that person’s right to the Prize will be deemed to have been waived, and the Prize will be forfeited. Promoter reserves the right to then award the Prize to the next randomly drawn entrant/participant.

    5.7 The claim for any Prize will be subject to security and validation, and Promoter reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid. The selected winners must be able to identify themselves, in a manner determined by Promoter, as the qualifying entrants/participants to the Competition and have to comply with the required validation procedure, determined by Promoter, in order to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying entrant.

    5.8 Notwithstanding the fact that the Prizes vest in the winners immediately upon the determination of the results, in the event that the required documentation from a particular winner has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Promoter, such Prize will be forfeited. Promoter then reserves the right to award the Prize to the finalist that is next in line.

    5.9 Promoter shall request the winner’s/winners (as may be applicable) consent in writing to their image and/a video recording of the winner receiving the prize being made and used by Promoter or likeness being used and published by Promoter in connection with the Competition for a period of 12 (twelve) months after they have been announced as the winner. The winner may decline the use of their image and/or likeness by Promoter.

    5.10 The Promoter’s decision in terms of clause 5 shall be final and no correspondence will be entered into.

     

    6. Prize Delivery

     

    6.1 The following general conditions apply to the delivery of Prizes, unless otherwise indicated.

    6.2 Promoter will determine the mode of Prize delivery at its discretion.

    6.3 In the event of a Prize requiring physical delivery – delivery will take place via courier at dates, times and places agreed to between Promoter and the winner(s). The winner must provide a correct address for delivery. Delivery may only be possible during weekdays (Monday – Friday) between 09h00 – 17h00, and not on Saturdays, Sundays, and public holidays. If the winner is not home for courier or delivery, or the address cannot be found, the winner will be offered one more opportunity to provide an accessible address for delivery and to be available for such delivery; if delivery is still not possible, the Prize will be forfeited.

    6.4 In the event of a Prize requiring physical collection – the Promoter will communicate the address and location where and hours when the Prize can be collected by the winner(s). Promoter shall not be held liable should the winner(s) be unable to collect the Prize. Prize/s must be collected by the winner/s at the address and location and time agreed upon by the parties for collection, failing which the Prize will be forfeited.

    6.5 In the event that a Prize can be sent electronically via email, a valid email address must be provided by the winner. If Promoter has sent the email containing the electronic Prize to the email address provided, delivery thereof will be deemed to have taken place. Promotor will not be held liable if delivery to such an email address fails or if the winner is unable to retrieve the email or Prize as sent to such email.

    6.6 In the event of data and/or airtime Prizes, all data Prizes will be allocated to the winners within seven (7) working days after the competition days after the competition winner(s) have been confirmed and the winner(s) details have been confirmed, including the cell phone number that the data and/or airtime must be transferred to.

    6.7 In the event of a cash Prize, the cash Prize will be transferred via EFT (electronic funds transfer) to the winner within seven (7) working days after the competition winner(s) have been confirmed and the winner(s) banking details confirmed by receiving proof of banking details and identification.

    6.8 Should Promoter not be able to fulfil their obligation in delivering the Prize(s) to the winner(s), for whatsoever reason, including due to lack of accurate information provided by the winner(s) or the winner(s) inability to receive the Prize, the Prize will be forfeited.

    6.9 In order to effect arrangements required for the Prize fulfilment in terms of this Competition, Promoter will share personal details of the respective winners, such as name and surname, and contact number, with a Promoter-approved third agency or Promoter’s Marketing team, for distribution of the Prize items, and by participating in the Competition, entrants/participants agree to such disclosure as is necessary to effect Prize fulfilment.

    6.10 If a winner cannot accept a Prize for any reason whatsoever, or if Promoter is unable to deliver the Prize (including for the reasons mentioned above), the Prize will be awarded to the next selected entrant.

    6.11 All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof, and all of Promoter’s obligations regarding the Competition and Prizes shall terminate.

     

    7. PUBLICITY AND DATA PRIVACY

     

    7.1 The Winner has the right to decline permission to use their name or image in marketing material or participate in any marketing activity. Should the Winner verbally or otherwise agree to it, the Promoter may publish the Winner’s name and image on its social media platforms and/or website, without any liability to the Promoter or remuneration due to the Winner.

    7.2 By entering the Competition, the Participant acknowledges and agrees that his/her personal information will be shared with the Promoter and its agents to the extent necessary to conduct the Competition and for the prize, if applicable, to be delivered to the Winner.

    7.3 All personal information relating to the Participants will be used, processed and stored solely in accordance with South African consumer and data protection legislation and the Company’s privacy policy which can be found at www.guess.co.za.

     

    8. GENERAL

     

    8.1 The Promoter reserves the right to shorten, extend, suspend the time period of the Competition or terminate the Competition whenever it should so choose for technical, commercial, or operational reasons or for reasons beyond its control or generally for any reason whatsoever, its sole discretion. The Competition, its prize and terms and conditions may be amended by the Promoter, at any time during the Competition and will be applied and interpreted within the Promoter’s sole discretion. In such an event, all Participants waive any rights that they may have/purport to have in terms of this Competition, and acknowledge that they will have no recourse against the Promoter whatsoever.

    8.2 All publicity, I.P and other materials will be the sole property of the Promoter.

    8.3 By participating in the Competition and to the fullest extent permitted by law, the Participant indemnifies, releases and agrees to hold harmless the Promoter, its associated, holding and subsidiary companies, its directors, officers, agents, representatives, organisers, contractors, shareholders, employees, successors and assigns from any and all claims and/or liabilities arising from participating in the Competition, any Competition-related activity and/or acceptance, receipt, possession or use/misuse of the prize.

    8.4 The Promoter will not be liable for any loss suffered as a result of incomplete or incorrect information provided.

    8.5 The Competition terms and conditions will be governed by the laws of the Republic of South Africa and by entering this Competition you consent and submit to the jurisdiction of the courts of South Africa.

    8.6 For more information or for a copy of these terms and conditions visit www.guess.co.za or call the consumer line on 010 300 6888 and contact GUESS Marketing (office hours 08h00 to 17h00 weekdays).

RETURNS

While we take pride in all of our GUESS products, if you are not satisfied with your online purchase we are happy to assist you with a return.
We have a hassle free returns policy for online orders.
Either you may personally exchange your item in a Guess store nationwide, or via courier back to our online store. Our Returns Policy is designed to assist you with your exchange.
The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

Online Purchases will only be refunded by our online store.

We gladly accept the return or exchange of unworn, unwashed or defective GUESS merchandise to our GUESS online store. Guess Kids merchandise can be exchanged at Guess online or any Guess Kids store nationwide and refunds to our Online GUESS store only.

Marciano product to be exchanged to GUESS Online or any store stocking Marciano namely Menlyn, Mall of Africa, V&A Waterfront, Sandton City, Gateway, Brooklyn, Clearwater, Bedfordview and Eastgate. Marciano product to be refunded only at our GUESS Online store.

Exchanges or returns cannot be accepted at Guess Factory Stores, unfortunately.

All eligible online change of mind returns require:

  • Proof of purchase to issue any refund or exchange.
  • All returned items need to be unused, unwashed and in perfect condition, with swing/ price/ care tags attached and in their original packaging. We cannot accept returns of worn, damaged products, personalised or otherwise non-saleable products.
  • Items to be returned within 14 days of receipt/delivery of parcel

If you are not able to comply with these requirements, Guess reserves the right to refuse an exchange or refund on change of mind items.

Please note:

  • We will not accept a bank statement as proof of purchase.
  • Items under warranty may be subject to assessment or repair if returned as faulty.
  • Selected product categories such as Sunglasses and Watches will need to be returned to the Online Store.
  • Unfortunately at this stage we will not be able to process returns of these products at our stores. For full returns policy and warranty on watches please visit our Orders FAQs page.

RETURNING TO A STORE

Online purchases will only be refunded by our Online store. A refund will be provided to you by crediting your original method of payment.

If you however choose to return it via our traceable courier service, you will be charged a courier fee.

Returns are generally processed within 2 business days of receipt of the item at our distribution centre. Please allow 7 days from the day your return is processed for your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Delays in return processing may be experienced during busy sale and promotional periods, due to higher volumes.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

  • Socks/Stockings
  • Tights
  • Hair accessories
  • Jewellery
  • Earrings or other pierced jewellery
  • Bodysuits
  • Swimming Costumes
  • Undergarments and related accessories
  • Fragrances and lotions are not returnable

GUESS online cannot process returns or exchanges for items that have been purchased in-store.

If you purchased your item from a retail store, please return the item to any Guess store within South Africa.

GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Item(s) purchased at any Guess store within South Africa can only be returned at a Guess store within South Africa.

If you decide to return something for any reason other than the item being defective, late delivery, or receipt of incorrect item then you will be responsible for the cost of returning the item to us. If the reason for the return is due to an error on our side, then we will cover the costs of returning the item.

Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded. All refunds will be processed using the original payment method.

In the event that you prefer to use your own courier company or to post the goods we will only accept responsibility once we physically receive the goods at our warehouse. In the event that you elect to return the goods to us via this channel all risks will be for your account. If the postal service or Courier Company (other than our own courier company) loses the returned parcel the onus will be on the sender to resolve the issue of the lost parcel.

Please package all returned goods carefully so that the item does not become damaged en-route. Please include a copy of the original invoice.

We unfortunately cannot accept COD deliveries for returns.

All credits will only be passed once we are in possession of the returned product.

RETURNS WITHOUT RECEIPT

If you wish to return your online purchase but have lost your original invoice/packing slip, simply reprint a copy of your original invoice/packing slip by logging into your account.

Click on Online History then View Invoice to download a printer-friendly PDF version of your invoice.

If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please email our Customer Care department on [email protected]

ONLINE RETURNS ADDRESS

Please send all returns to:

GUESS South Africa Online
FrontierCo (Pty) Ltd
1 Saagmeul St
George Industria
George
6539

Email: [email protected]

Phone: 010 300 6888

DELIVERY INFO

We offer a world class delivery service by partnering with a reputable courier to deliver your order directly to your door. Alternatively, we can deliver to a store near you if you select the Click and Collect option on checkout. This allows you to shop anywhere, at any time, at your convenience.

WE DELIVER FREE IN SOUTH AFRICA ON ALL ORDERS OVER R 799

If your order value is less than R 799, the delivery fee will be confirmed at the final order confirmation stage.

We have a central warehouse in George and stores nationwide, which allows us to process your order as efficiently as possible, meaning delivery of your order will take between 3 – 7 working days. Please note however that during Sales and Special Events delivery may take up to 10 working days. If we anticipate that delivery will take longer than this, we will contact you to let you know. All orders placed on weekends will be processed on the following Monday. Deliveries are only made to valid addresses within South Africa, on business days only (which excludes Saturdays and Sundays).

You or a person authorised to accept delivery on your behalf, must be available during normal business hours at the delivery address specified in the Order Confirmation (“Delivery Address”). Any person accepting delivery of the Products may be required to produce a form of identification.

If we are unable to deliver your order within 15 days of your receipt of an Order Confirmation, we will contact you either process refund immediately or arrange to deliver another product, to the same value.

CLICK AND COLLECT

We offer a click and collect service, this gives you the option to collect your purchase from one of the stores listed below within 3 – 7 days from placing your order. You will be contact once your parcel arrives at your selected store.

  • Bedfordview
  • Brooklyn
  • Centurion
  • Clearwater Mall
  • Eastgate
  • Fourways
  • Gateway
  • Hemingways
  • Highveld Mall
  • Ilanga
  • Loch Logan
  • Mall of Africa
  • Mall of the South
  • Menlyn
  • Riverside
  • Sandton
  • V&A Waterfront

Find your closest store here.

TRACKING

Once your order has been shipped by our courier company you will receive an email and sms confirmation providing full shipping details, as well as a tracking number. Your tracking number will need to be presented at the selected click and collect store, when collecting your parcel.

Please click here to track your order once it has been shipped.

ORDER SUPPORT AND FURTHER INFORMATION

In the unlikely event that there is a problem with your order or if you would like any further information regarding your deliveries, please contact us at:

For further information regarding our courier terms and conditions, please refer to their website: here

INTERNATIONAL DELIVERY RATES

Unfortunately, we do not offer delivery outside of South Africa.

PRIVACY POLICY

Last updated: June 30, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS
For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Guess South Africa (GUESS), 1 Saagmeul Str. George Industria, George, 6529, WC, ZA.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: South Africa
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Guess Online, accessible from https://guess.co.za
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

COLLECTING AND USING YOUR PERSONAL DATA

TYPES OF DATA COLLECTED

PERSONAL DATA

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

USAGE DATA

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

INFORMATION FROM THIRD-PARTY SOCIAL MEDIA SERVICES

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Twitter

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account. You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

TRACKING TECHNOLOGIES AND COOKIES

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?. We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

USE OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:
  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

RETENTION OF YOUR PERSONAL DATA

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA

BUSINESS TRANSACTIONS

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

LAW ENFORCEMENT

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

OTHER LEGAL REQUIREMENTS

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

SECURITY OF YOUR PERSONAL DATA

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, You can contact us:

DENIM CARE GUIDE

We asked our denim experts for their top tips to keep their favourite denim looking like new, and how to break them in just right. Follow these easy-care suggestions to keep your denim looking & feeling its best.

WASHING

  • Wash dark denim before the first wear to prevent dyes from bleeding. Add ½ cup of white vinegar to the water when you wash your jeans for the very first time to set dark dye.
  • Launder jeans only once or twice a month. It is best to wash jeans by hand using mild liquid detergent; however, you may also machine wash using a cold setting.
  • Air dry flat to retain shape. Only use the dryer for denim if your goal is shrinkage. If you choose to use the dryer, dry on low heat for 20 minutes then air dry the rest of the way.

WEARING

  • If you think your jeans need to be hemmed, wash them first. Denim tends to shrink length-wise and hemming beforehand can leave you with unintended high waters.
  • If you want a broken in look, spray your jeans with water as you’re wearing them around the house to get natural creases and worn-in effects.
  • To keep denim fresh between washings, rub them with a dryer sheet. You can also spray them with a fabric refresher or hang them outside.

STORING

  • The best way to store denim is to hang from the belt loops. This reduces unwanted creases and wrinkles. Attach two S hooks onto a regular pants hanger and hang by the outside belt loops.
  • When hanging jeans, don’t use hangers with clips. The teeth can dig into your denim and create impressions on the waist, knees, or cuffs.
  • Another option is to fold your denim into stacks like you see in retail stores, with the zipper on the inside of the fold.

CONTACT

For quality assurance purposes, email transcripts are retained and monitored. For your protection and security, we do not take orders via email. Customer Care representatives will not request your credit card number or any other sensitive information via email.

Orders may be placed securely on this website.

CONTACT US BY EMAIL:

For general & order related queries: [email protected]

CONTACT US BY PHONE:

Tel: 010 300 6888

Monday to Friday: 8:00 a.m. – 4:00 p.m.

CORPORATE QUESTIONS

GUESS corporate headquarters are located in Johannesburg, South Africa. If you would like to send correspondence to our corporate offices please address it to:

GUESS South Africa
FrontierCo
11-13 St Andrews Road
Parktown
Johannesburg
South Africa

Size Chart